Are you worried about having one of the fastest networks,Google fiber not working? Don’t worry, here are some quick fixes for you. In most scenarios, the reason could be a service outage. Check the Fiber Outage search page to know if there is a power outage. Sometimes resetting your Google Fiber device also helps. Read the full article for various troubleshooting techniques.
Fix your Google Fiber
Google Fiber’s working issues could be different for different persons. Here are some of the problems you are facing and quick fixes for them.
Google Fiber Service Outage
The service outage is a common issue that could be one of the reasons for google fiber to stop working. To know whether there is a service outage, check the Fiber Outage Search page.
Visit the site Google Fiber Outage Map. Search for your location on the siteClick on Check Current Status button to see the current status of the service outage. If you are sure about the issue and your place is not listed on the site, Submit a complaint on the same site.
If you found this not correct, you can log into your Google Fiber account and check the account for any issues.
Visit the Fiber Login page and log in using user email and password.
1.In your Fiber account, check your notifications on the top of the page if there is an internet outage for your service.
2.If you find any service outage problem, wait for the problem to be rectified by your internet service provider. If you don’t see any notification, then the problem could be on your home network connection.
Google Fiber Troubleshooting
In case of home network problems, you should perform troubleshooting steps. Let’s see various troubleshooting techniques to set up your Google Fiber network.
Powercycle your Fiber device
Reset your Google Fiber device
Reset Google Fiber storage box
Reset Google Fiber phone box
These are the various ways to fix your network. Learn how to troubleshoot your network through detailed steps.
Powercycle (Restart) your device
Powercycling your device will help you fix the network settings sometimes. Try powercycling your Google Fiber device using the given instructions.
Unplug your Google Fiber device. wait for some time, like 10-20 seconds. Now plug the device backCheck if the light turns deep blue.
If the light is glowing, the network connectivity is back and your issue is solved. Usually, it should solve the most common issues. If this doesn’t work, contacting customer care is the best option you could choose.
Reset your Google Fiber Device
Resetting your device can solve the issue of network speed and device connection problems in some cases. But before resetting your device, use it with caution.
By resetting your device, all your saved settings will be discarded. It will return to its original configuration and all third-party apps and your login information will be deleted. So before opting for a factory reset, beware of the result. Follow these steps to reset your network box or TV box.
Press the Reset button and hold it for 20 seconds. Now the LED of the device starts flashing red light turning to purple flashing light after a few seconds. Release the button only after the light turns off. Wait for the device to fully reboot and start connecting to the network.
Note that resetting can erase all your configured settings and saved items.
Reset your Google Fiber Storage box
The reset button on the Google Fiber storage box is the rightmost round button found on the backside of the device. Steps to reset the storage box are:
Press and hold the reset button, then the LED starts blinking purple light. Don’t release the button until the LED goes darkThe storage box starts rebooting and reconnecting to the networkIf the LED didn’t blink purple light at first, then factory reset the TV box.
If resetting the Fiber Storage box didn’t work, reset the TV box.
Reset your Google Fiber Phone box
The red button near the power button on the rear side of the Google Fiber Phone box is the Reset button. The steps for connecting to the phone box are similar to resetting the storage box. Let’s go through the steps.
Press and hold the reset button, then the LED starts blinking purple light. Hold the reset button for the next 10 seconds until the light goes dark. Wait for the storage box to reboot and start reconnecting to the network.
This will solve some issues of slow internet connectivity and return to normal connectivity.
Conclusion
Hope the above solutions solved your network connectivity issues. Most times, troubleshooting can help regain the connectivity. However, be cautious about resetting the devices. Contact customer care if you are struggling with network issues even after troubleshooting.
How much does Google Fiber cost?
It has plans ranging from $20 – $250 per month, providing network speed up to 2 Gigabytes.
What is Google Fiber web pass?
It is a wireless technology providing a point-to-point fast and reliable network to apartments, condominiums, and businesses in particular cities.
How to sign up in Google Fiber?
Visit the site fiber.google.com. Enter your details and check availability in your place. If it is available select a plan and agree to the terms and services. Also, enter a payment method. Now you have signed in to Google Fiber.
